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Customer Support
Support FAQs
Where can I find my battery model?
Check the battery label, product packaging, or purchase confirmation for the model number and specifications.
How should I charge my battery?
Follow the included charging instructions and use a compatible charger. Stop charging if the battery becomes unusually hot.
How should I store my battery?
Store batteries in a cool, dry place away from direct sunlight, moisture, heat, and metal objects.
What if my battery is damaged?
Stop using damaged, swollen, leaking, or overheating batteries. Keep them away from people and flammable materials.
Why is my battery runtime shorter?
Battery runtime depends on the device, usage, temperature, charging habits, and overall battery condition.
How do I contact lionbattery support?
Contact lionbattery support with your model number, purchase details, and a clear description of the issue.